Privacy Policy

Effective Date: 10.22.2025
Rocket Fuel & Fold
112 E Holden Dr, Tolono, IL 61880
(217) 485-8255
hello@rocketfuelandfold.com

1. Introduction

Rocket Fuel & Fold (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and share information about you when you interact with our business, website, and communication channels — including text messaging (SMS/MMS), email, and in-person services.

By using our services or providing your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and other contact details you provide when you contact us, sign up for promotions, schedule services, or join loyalty programs.

  • Service Information: Details about your laundry service preferences, pickup/drop-off scheduling, or payment transactions.

  • Communications: Records of your communications with us, including text messages, emails, or feedback forms.

  • Automatic Data: Basic analytics such as IP address, browser type, or device data when visiting our website.

3. How We Use Your Information

We use collected information to:

  • Provide, schedule, and manage laundry and related services.

  • Send service updates, appointment reminders, and promotional communications.

  • Respond to your questions, requests, or feedback.

  • Maintain business records and comply with legal requirements.

Text Messaging (10DLC Compliance):
If you opt-in to receive SMS communications, we may use your mobile number to send service reminders, updates, or limited promotional offers. You can opt out at any time by replying STOP to any message.

4. How We Share Information

We do not sell or rent your personal information.
We may share limited data only with:

  • Service Providers: Companies that help us operate our business (e.g., messaging platforms, payment processors, web hosts).

  • Legal or Safety Needs: If required by law or to protect our rights, safety, or property.

All vendors are required to maintain the confidentiality and security of your information.

5. Data Security

We use reasonable technical and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Choices

  • Text Messaging: Reply STOP to opt out of SMS messages at any time.

  • Email: Click “unsubscribe” in any email communication.

  • Cookies: You can manage browser settings to control cookies or tracking.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date.

9. Contact Us

For questions or concerns about this Privacy Policy or your information, please contact us at:
📧 hello@rocketfuelandfold.com
📞 (217) 485-8255